REFUND POLICY
How Warehouse OS handles cancellations, billing errors, and refund requests.
This Refund Policy applies to paid Warehouse OS subscriptions purchased through the payment methods we support for the standard Pro plan.
1. Subscription Charges
Paid subscriptions are billed in advance for the billing period shown at checkout.
When you cancel, your subscription remains active until the current paid period ends unless mandatory law requires a different result.
2. Non-Refundable Fees
Except where required by law, subscription fees are generally non-refundable once a billing period has started.
We do not provide prorated refunds for partial months, unused seats, or changes in your business activity during an active billing cycle.
3. Billing Errors
- Duplicate charges caused by our systems or payment-provider errors may be refunded after verification.
- Charges that continue after a confirmed cancellation request may be reviewed and corrected where appropriate.
- Unauthorized transactions should be reported immediately so we can investigate alongside the relevant payment provider.
4. Trial, Promo, Or Exception Cases
If we offer a trial, migration deal, or custom enterprise order form, any refund override in that written offer controls over this general policy.
Case-by-case exceptions may be granted at our discretion for onboarding failures, duplicate invoices, or material service issues.
5. Request Process
Send refund or billing-dispute requests to info@rawlogistics.com with your account email, invoice date, and a short description of the issue.
If a refund is approved, it is returned through the original payment method and may take additional processing time depending on the payment gateway, bank network, and card issuer.